Jainarine acknowledged for
outstanding customer service

January 20, 2003 - Winnipeg's contact centre industry celebrated the 2002 Manitoba Excellence in Customer Contact Achievement (MECCA) Awards on November 20. The annual event, sponsored by the Manitoba Customer Contact Association, is an opportunity for the industry to acknowledge outstanding achievements in a number of categories by contact centres and individual employees.

CUETS' Natasha Jainarine, a Customer Service Representative, was honored with the People's Award at the 2002 celebration. She earned recognition for her exceptional effort on the job and her positive attitude at all times.

"Natasha is a real team player who has made a very positive contribution to the CUETS environment," says Operations Supervisor Vivian Smith, who nominated Ms. Jainarine for the award. "She is considerate, flexible, reliable, and well-liked by her peers. She is always willing to help out, whether it is staying late, starting early, or answering peer questions."

Natasha has worked at CUETS since July 2001. She was first employed through a temporary hiring agency and became a full-time CUETS employee July 15, 2002.

She describes herself as someone who enjoys working with people. "I love my job and I love the people," she says. "My co-workers are great - and so are the cardholders. It's a very positive environment.

"I've been told I have good customer service skills," she says in response to a question about what qualities she possesses that might have played a role in winning the People's Award. "I enjoy helping others."

Natasha's supervisor, Maxine Robert, presented her with a $200 award on behalf of CUETS for her special achievement.