CUETS Recognized for Contact Centre Excellence
November 20, 2003

Manitoba's vibrant contact centre industry celebrated its stars at a gala banquet last night, and CUETS earned top honours in two award categories: Environment, and Training and Performance Management. Outstanding CUETS employee Scott Hosie also received a People Award for customer service excellence. The MECCA (Manitoba Excellence in Contact Centre Achievement) Awards, now in their fifth year, are hosted by the Manitoba Contact Centre Association.

Tom Kindred, Executive Vice-President, accepted the Environment Award on behalf of CUETS in front of more than 500 participants representing approximately 80 contact centres. An enthusiastic contingent of 30 of his colleagues - including special guest Sandra Lott of President's Choice Financial -- welcomed the news and cheered loudly as Kindred accepted the hardware. "We're very pleased with the work environment we've been able to create, including both physical surroundings and technology," beamed Kindred. " We're absolutely committed to delivering outstanding customer service, and an attractive, upbeat and well-equipped work environment is an essential part of the equation. This award selection tells us we're on the right track."

Camille Croteau, Human Resources Consultant, accepted the award for Training and Performance Management and thanked the judges for the validation of our employee training and performance management efforts. "We're proud of our organizational commitment to employee learning and believe that a strong employee development focus is key to our long term success. In fact, in our industry, it's likely the most important factor in delivering the highest standard of customer service, so this award means a great deal to us and to our clients."

CUETS was also a finalist in two other categories: Employee Satisfaction and Community Support. "Reaching the finals for the Employee Satisfaction selection was particularly welcome news," said Kindred. "The selection process included a confidential questionnaire to employees so it validates our other feedback channels that tell us we're making progress and improvements with our people management strategies all the time."