December 15, 2003 - If you ask Winnipeg Cardholder Services Representative Scott Hosie about his recent recognition for outstanding customer service at the 2003 MECCA Awards, he'll modestly tell you that he feels no more deserving of the People Award than many others he works with and relies on every day. "My colleagues all deserve recognition for the fantastic customer service they are providing daily to our cardholders," he says.

But if you ask Scott's supervisor Dido Nyomba about his contribution, be prepared for some impressive accolades about his work standards and team commitment. "Scott has great customer service skills," she says. "He offers friendly, tactful and professional service at all times and works to make sure any cardholder situations that arise are resolved quickly and efficiently." As much as his customer service skills earn him praise, Nyomba points to his teamwork as his greatest strength. "He's an awesome team player. He challenges his teammates by having a friendly "best stats of the day" competition and is always willing to help whenever one of his co-workers has a question."

Thinking back to his first few months at CUETS, Hosie's happy to return the training favour. "I had so much to learn when I started, and all of the employees were so patient and helpful when I had questions," he explains. "Now it's my turn to show the same support and encouragement to others when they need assistance. I love the satisfaction of being able to assist others with problems or concerns when I can."

For Scott, the teamwork comes naturally. He's been employed in the Winnipeg contact centre industry for ten years and along the way has developed a strong sense of the teamwork required to succeed. "I really like the people I work with at CUETS very much, and earning their respect and friendship is important to me," he states. "For me, being part of a team also means following through for every cardholder until the problem or concern has been addressed. I think it's very important to be considerate of the people you work with and ensure that other employees don't have to deal with unfinished business."

Hosie's teamwork philosophy sets a great example for daughters Sheila (14) and Mikaela (9), whom Hosie is raising to have a global teamwork perspective. "We do what we can to support third world development and help those who are less fortunate. My girls and I have been blessed to be given all we need to be happy in life, and I want to try and make even a small difference to help improve someone else's life."

When Scott isn't working, camping or just hanging out with his girls, he's usually drawing on his electronics and computer training and trying to make sense of some piece of damaged audio visual or computer equipment. "I'm a big fan of A/V equipment and I enjoy trying to fix anything that is broken."

After the announcement that Hosie had won the People Award, Nyomba surprised him with a $200 gift from CUETS for his outstanding contributions to customer service at CUETS. The money will come in handy at Christmas or, with Hosie's penchant for electronics, perhaps there's a piece of equipment out there with his name on it.