CUETS wins prestigious Call Center of the Year award

CUETS is celebrating its new title of Global Call Center of the Year following the Annual Call Center Exhibition (ACCE) in Seattle, WA on September 18. CUETS took home the prize for the small-to-medium category, open to applicants who employ up to 60 agents.

The Global Call Center of the Year award honours the very best call centres within the worldwide membership community of the International Customer Management Institute (ICMI).

“To be chosen Call Center of the Year is a great honour for CUETS,” said Tom Kindred, executive vice president of client services for CUETS. “The award is a great way for our contact centre employees to be recognized for their excellent performance. Having set such an impressive standard will no doubt inspire employees to continue providing CUETS customers with the best service in the industry. We applaud the dedication and hard work of our staff.”

The annual Call Center of the Year award requires applicants to demonstrate excellence in technology, performance, training, coaching and development, and quality. As a finalist, CUETS hosted the ICMI team in July for a presentation, site tour and live demonstration of the call centre’s performance.

ICMI representatives also conducted interviews with customer service representatives to learn more about the call centre. Among them was Tannis Hensen, who was excited to learn CUETS was successful in its bid for the award.

“I’m extremely thrilled that we won the contact centre award but not entirely surprised,” Hensen said. “After working here for five years, I already knew that it was a fantastic place to work. I’m just glad that now everyone else will find out as well.”

CUETS is the first winner of the small-to-medium call centre category, new to the award this year. “It’s not widely reported, but the vast majority of call centres are small-to-medium sized," commented Brad Cleveland, president of ICMI. "ICMI is now honouring these centres with their own award that recognizes their incredible accomplishments under challenging conditions.”

1-800-Flowers.com won the award for large call centre, while GE Capital Solutions and MASCO Services were honoured as finalists for the awards.

About CUETS
CUETS is a national supplier and partner in the Canadian co-operative system, providing a complete range of advanced payment systems and services to credit unions, caisses populaires, cardholders, merchants and other organizations.

CUETS offers MasterCard® products and services, backed by one of the most widely recognized brands in the world. The CHOICE REWARDS® loyalty program gives participants flexibility in merchandise and travel rewards selection. CUETS is celebrating its 25th anniversary in 2006. To learn more about CUETS, visit www.cuets.ca.

About ICMI Inc.
ICMI, International Customer Management Institute, is the global leader to the call center industry for consulting, training, management tools, seminars, conferences, trade shows, networking, professional membership and publications.

ICMI’s mission is to provide the comprehensive information resources required by call center professionals to achieve operational excellence, attain superior business results, and enhance the strategic value of every customer interaction.

For more information about ICMI, visit www.icmi.com, or call 800.672.6177 (410.267.0700).

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For more information contact:
Erin Harde
Corporate Communications Officer
(306) 566-1559